Returns

The short version

You have 14 days from delivery to tell us you want to return an item, and a further 14 days to send it back. Full refund, no interrogation. This is your statutory right under the Consumer Contracts Regulations 2013, and we honour it gladly.

How to start a return

• Reply to your order confirmation email, or use the contact form, quoting your order reference.
• We will confirm the return address by email.
• Post the item back unworn, with any tags attached. Return postage is paid by you; we recommend a tracked service.
• Your refund is processed within 14 days of the item arriving back with us, to the original payment method.

Small accessories

For accessories under £15 we will usually refund without asking for the item back; posting a £13 pocket square across the country helps nobody. We will confirm this when you get in touch.

Exchanges

The fastest exchange is a return plus a fresh order for the size you need. If timing is tight before an event, mention it and we will do what we can.